Terms & Conditions

Terms and Conditions — "I'm The Boss of Me"

1. Who we are

"I'm The Boss of Me" (the "App") is provided by Karen Whelan, a sole trader trading as SOULution ("we", "us", "our").

• Business address: 25 Slí na Coille, Tramore Road, Waterford, X91 DDX9, Ireland
• Email: hello@thebossofme.ie
• Website: thebossofme.ie

We are not VAT registered. Where required, prices are stated inclusive of any applicable taxes.

2. About these terms

These Terms form a binding contract between you and us governing your purchase and use of the App. By creating an account, purchasing, or using the App, you accept these Terms. If you do not accept them, do not use the App.

We may update these Terms. Material changes will be notified by email or in-app before taking effect. Continued use after changes take effect constitutes acceptance.

3. Who may use the App — age and guardian requirements

The App is designed for young people aged 13 to 18.

The account holder must be aged 16 or over. When creating an account you confirm that either:

• (a) you are aged 16 or over and creating the account for yourself; or
• (b) you are a parent or legal guardian creating and holding the account on behalf of a young person aged 13–18 in your care.

Where a parent or guardian holds the account, that adult is our customer, is responsible for the account, and consents to the young person's use of the App.

We rely on the confirmation you give at sign-up. We do not otherwise verify age. If you cannot truthfully give that confirmation, you may not use the App.

4. The App is not therapy, medical care, or crisis support

This is important. Please read it carefully.

The App is a self-reflection and wellbeing tool. It is not:

• therapy, counselling, or psychotherapy;
• medical, psychological, or clinical advice, diagnosis, or treatment;
• a crisis, emergency, or monitoring service.

Although the App was written by a qualified psychotherapist, using the App does not create a therapeutic or clinical relationship between you (or the young person) and Karen Whelan or SOULution.

The App is not monitored. Nothing written in it is read, reviewed, or responded to by any person. If you or a young person is in distress or at risk, contact a doctor, or the emergency services on 112 or 999. Support services are signposted within the App and include ISPCC Childline (1800 66 66 66), Text HELLO to 50808, and Samaritans (116 123).

Nothing in these Terms excludes liability for death or personal injury caused by negligence, or for fraud, or any other liability that cannot lawfully be excluded.

5. Your account

You must provide accurate information and keep your password secure. You are responsible for activity under your account. Tell us promptly at hello@thebossofme.ie if you believe your account has been accessed without authorisation.

You may not share, sell, or transfer your account. One account entitles one household to access.

6. Purchase, price, and payment

Access to the full App is a one-time purchase of €19.99 (or a comparable amount in your local currency). This is not a subscription; there are no recurring charges.

Payment is processed by PayPal. We do not receive or store your card details. Your purchase is complete when payment is captured and access is granted to your account.

Prices may change for future purchases, but a completed purchase is not affected.

7. What you get — licence

On purchase, we grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the App for personal, non-commercial use within your household, for as long as the App is made available.

Access is provided on an ongoing basis. We intend to keep the App available indefinitely, but we do not guarantee perpetual availability (see clause 12).

You may print or export your own workbook content for personal use.

You may not: copy, redistribute, resell, sublicense, publish, or commercially exploit the App or its content; use it in a school, clinic, group, or organisational setting without a separate licence from us; reverse-engineer or attempt to circumvent access controls; or remove copyright notices.

8. Intellectual property

All content in the App — text, exercises, audio recordings, illustrations, branding, and design — is owned by Karen Whelan or licensed to us, and is protected by copyright and other rights. Your licence under clause 7 does not transfer ownership.

Your own writing remains yours. We claim no rights over anything you or a young person writes in the App (and, as set out below, we never receive it).

9. Your privacy — reflections stay on the device

Everything written in the workbook — reflections, answers, notes, and the personalisation name — is stored only on the device it is written on. It is never transmitted to us, never stored on our servers, and never seen by us or anyone else.

Because of this, we cannot recover your content. If the device is lost, reset, or its browser data cleared, or if the app is uninstalled, that content is permanently gone. We strongly recommend using the Print / Save as PDF feature to keep a copy of anything you wish to preserve. We are not liable for loss of on-device content.

Your account (email, name, and purchase status) is stored on our servers. See our Privacy Policy for full detail.

10. Right to cancel — and your waiver of it

Where you are a consumer in the EU, you normally have 14 days to withdraw from a distance contract for digital content.

However, when you purchase, you are asked to expressly consent to immediate access and to acknowledge that, by doing so, you lose your right of withdrawal once access has been granted. This is permitted under the EU Consumer Rights Directive and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

Accordingly, once access has been granted to your account, the purchase is final and non-refundable.

Goodwill refunds. Notwithstanding the above, we will refund you where:

• a technical fault prevented access and we could not resolve it;
• you were charged more than once for the same purchase;
• the purchase was made in error and access has not been used; or
• we are otherwise required by law to refund you.

Refund requests: hello@thebossofme.ie, within 30 days of purchase, with your order details. We aim to respond within 5 working days and to process approved refunds within 14 days, to the original payment method.

Nothing here affects your statutory rights, including rights in respect of digital content that is not as described or not of satisfactory quality.

11. Acceptable use

You agree not to use the App unlawfully, not to attempt to gain unauthorised access to it or to other users' accounts, not to interfere with its operation or security, and not to use automated means to access it. We may suspend or terminate access for serious or repeated breach of these Terms.

12. Availability and changes to the App

We aim to keep the App available and working, but we do not guarantee uninterrupted or error-free access. Availability may be affected by maintenance, technical issues, or matters outside our control.

We may update, change, or improve the App. If we ever decide to withdraw the App permanently, we will give you at least 90 days' notice by email where reasonably possible, so you can export your content.

13. Third-party services

The App relies on third-party providers to function, including Supabase (accounts and database), PayPal (payments), Netlify (hosting), and Resend (email). Their availability and terms are outside our control.

14. Our liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability which cannot lawfully be limited.

Subject to that, and because the App is a low-cost self-reflection tool and not a clinical service:

• We are not liable for any decision taken, or outcome experienced, as a result of using the App. The App does not replace professional support.
• We are not liable for loss of on-device content (see clause 9).
• We are not liable for business losses, loss of profit, or indirect or consequential loss.
• Our total liability arising out of or in connection with these Terms is limited to the amount you paid for the App.

If you are a consumer, you have legal rights that these Terms do not affect.

15. Termination

You may stop using the App at any time and may request deletion of your account (see the Privacy Policy). Deleting your account ends your access; on-device content is unaffected until you clear it from the device.

We may suspend or end your access if you materially breach these Terms.

16. Complaints, governing law, and disputes

Please raise any complaint with us first at hello@thebossofme.ie. We aim to acknowledge within 5 working days.

These Terms are governed by the laws of Ireland, and the courts of Ireland have jurisdiction. If you are a consumer resident elsewhere in the EU, you retain the protection of mandatory consumer laws of your country of residence and may bring proceedings there.

Consumers may also use the European Commission's Online Dispute Resolution platform, or contact the Competition and Consumer Protection Commission (ccpc.ie) in Ireland.

17. General

If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a term is not a waiver of it. These Terms are the entire agreement between us regarding the App.

Contact: hello@thebossofme.ie · 25 Slí na Coille, Tramore Road, Waterford, X91 DDX9, Ireland